Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data through your use of our website (e.g. by completing an inquiry form), or by communicating with us by post, phone, text, email or otherwise.
Controller
Pam Peters Life Coach is the data controller and responsible for your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact Pam Peters, pam@phoenixcoaching.live
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. This may also include stills and video photography featuring your image.
- Contact Data includes billing, personal, office and delivery addresses; email and social media addresses; and telephone, Skype, WhatsApp, and similar communication services contact details.
- Financial Data includes bank account details.
- Transaction Data includes details about payments between us, and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses. We also record any other professional or personal information (such as health issues, medication. and injuries) which is relevant to the situation or project for which you seek our services.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may provide us personal data by filling in forms on or site or by communicating with us by post, phone, email or otherwise. This includes personal data you provide when you:
- request information from us;
- request marketing information be sent to you;
- subscribe to our publications;
- contract for our products or services; or,
- give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this data by using “cookies” – small files of information which are stored on your PC’s hard drive. “Cookies” do not contain any Identity Data about you but allow our web server to recognise you when you visit our website. If you do not wish us to use this information you may set up your web browser to reject “cookies” and/or refuse “cookies” when first using the website.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
- analytics providers such as Google and our website platform WordPress based outside the EU;
- search information providers such as LinkedIn based outside the EU.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- In order to provide our services and communicate with you.
- Where we need to perform the contract we are about to enter into or have already entered into.
- Where it is necessary for our legitimate interests or those of a third party (e.g. the proper administration of our business) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation, or take appropriate steps to protect our business from risk.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contact us.
Testimonials
Testimonials support our marketing effort.
We will obtain your written agreement (email or hard-copy) before quoting your testimonials regarding us or our services.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service inquiry or purchase, or other transactions.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, associates, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.
In some circumstances you can ask us to erase your data. See “Your legal rights” at Section below.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below.
If you wish to exercise any of these rights please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.